Please ensure that you read the following terms and conditions prior to placing your order with us.
In these terms and conditions:-
“We” and “us” UK Trade Conservatorys Limited
“You” means the person ordering the goods subject to these terms and conditions
2. Your contract with UK Trade Conservatorys Limited
i) These terms and conditions apply to all goods supplied by us to you.
ii) All orders are subject to acceptance by the company and no contract exists between you and us for the sale of any goods until we have received and accepted your order and full payment and we have provided you with confirmation in writing or by email to the address or email address you have given. When you have received our confirmation of your order a binding legal contract exists between us.
iii) We reserve the right to change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
i) All goods are fully described on our web site. We reserve the right to change the frame/roof glass profile of your order but will ensure it meets with a similar quality of specification. Prices include VAT where applicable. If you require further information please contact us prior to ordering.
ii) Your order will be manufactured to your specification. You will be provided pre manufacture documents with the design and specification of your conservatory for your approval. Following your verbal or email approval no further alterations can be made and you are responsible for said design.
iii) We will endeavour to ensure that our web site carries the correct prices at all times. In the unlikely event of a pricing error we reserve the right to notify you as soon as possible and offer you the option to continue with your order at the correct price or alternatively, you may cancel your order and a full refund will be provided. If a refund is required, the refund will be made within 30 days in the original form received.
iv) Delivery is free throughout the UK (Mainland Only). (Excludes Scotland Northern Ireland)
i) Payment can be made by contacting us with your debit card details or by bank transfer.All orders are processed on receipt of cleared funds only and if payment is made by cheque, you should allow a further five to seven working days for your payment to be received and to clear.
ii) Debit cards carry no additional charge. Sorry we do not accept credit cards
iii) We will take staged payments for your purchase and these will be shown on your order form. As we provide a service at each stage there are no refunds following the provision of said service. I.e. stage (1)Initial deposit, order is agreed and base plans and drawings provided. Once this order has been accepted by you no deposit refund can be made. It your full responsibility to check what you have ordered is correct for installation. If in any doubt it is suggested you source the services of a suitably qualified professional to advise you on said design.
Stage (2) Pre manufacture plans and specifications are drawn up with production dept. Stage(3) Delivery balance, must be cleared funds prior to drop off. Alternative staged payments may be agreed by UKTC depending on order type.
iv) Under no circumstances will cash or cheque be accepted on day of delivery.
i) All delivery dates quoted are intended as an approximate guide only.
ii) We will endeavour to deliver your order on the agreed delivery date and will notify you of any delay expected. If your order is not delivered as arranged, we cannot be responsible for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
iii) The delivery will be made the nearest suitable point for access by the delivery vehicle which will normally be a 7.5 ton box vehicle or larger. If the site is not accessible by our vehicle it is your responsibility to accept the delivery at the nearest available point and to provide onward transport to your site.
iv)You must supply sufficient labour to offload your order and sign the delivery note. If we are unable to deliver your order because no-one is present to receive the delivery we will make arrangements for re-delivery at additional cost. If for any reason we are unable to offload your goods on the agreed delivery date, we reserve the right to charge £150 for their return and offloading at the factory, reloading and redelivery.
v) We will normally deliver your order in one complete delivery but reserve the right to make deliveries in instalments.
vi) Risk for the goods will pass to you once your order has been delivered and we cannot be responsible for loss or damage once you have received your order. It is your responsibility to check all items against the delivery note and advise the driver of anything missing or broken. Any missing or broken items not brought to our attention within 5 days of delivery will not be replaced without charge.
vii) Time lines for build completions are guidelines only and we accept no responsibility for reasonable delays.
viii) If you are making final balance payment on day of delivery it is your responsibility to provide card details to us.
ix) All goods remain the property of UK TRADE CONSERVATORYS LTD until full payment is received from the customer.
i) If any goods are received damaged or defective or your order has been delivered incorrectly you must notify us in writing within 5 working days.
ii) Any goods that have been installed cannot be returned unless faulty.
ii) If you notify a problem to us under this clause, we will, at our option:
(a) Make good any shortage or non-delivery
(b) Replace or repair any goods that are damaged or defective
iii) We cannot be liable to you for any indirect or consequential loss, damage or expenses however arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the specific parts in question under clause ii) above.
iv) Our products are supplied for self-installation and it is your responsibility to ensure that they are installed correctly. Whilst we provide information to assist you in installation we cannot be liable to you for any loss or damage arising from information we have provided regarding installation.
v) Despite what we say above nothing in these terms and conditions is intended to limit any statutory rights you may have as a consumer that cannot be excluded by law nor to exclude or limit our liability to you for death or personal injury resulting from our negligence.
6. Returns Policy
All conservatories are made to your specification and therefore there is no right to cancel the contract with us. Cancellation can only occur as specified in clause 2(iii) above.
7. ORDER acceptance & Changes
All conservatories are made to order. All order will be emailed direct to you and should be approved within 72 hours in order to refer for production. If not confirmed within stated time it is assumed acceptable by you the customer and will be referred to production to raise pre manufacture plans. production of the components for your order will commence shortly after your order has been confirmed to you. If you require changes to be made to your order we may make additional charges for any components that have or are in the process of being manufactured and cannot be used elsewhere. We will not manufacture your conservatory until you approve your pre manufacture plans.
i) All conservatories supplied by us are Guaranteed as follows: Build/Construction – 1 Year Profile colour fastness –Locks and fittings – 1 year Sealed Units – 5 years Conservatory Roof – 10 years
This Guarantee is not transferable and is provided on the basis that the goods have been correctly installed and maintained in accordance with our instructions.
This Guarantee does not affect any statutory rights you have as a consumer.
ii) Excluded from this Guarantee is any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence, faulty installation by you or any third party, or any alteration or repair carried out without our approval.
iii) Should any goods supplied by us to you develop a defect under Guarantee you should notify us in writing as soon as possible.
iv) Where we replace any item under Guarantee we reserve the right to arrange (at our cost) for the return of the original item.
9. Data protection
i) We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorized access to information supplied by you.
ii) We agree to use the information you have provided about yourself for the purpose of fulfilling your order.
ii) We will not sell or give your details to any third parties for marketing purposes.
10. Applicable law
These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.
11. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you)
The Enforceability of any other parts of these conditions will not be affected.
13. Entire agreement
These terms and conditions, together with our current web site prices, specifications, delivery details and contact details set out the whole of the agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
14. Third Party Rights
Except for our directors, employees or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.